Your support inbox, on autopilot
AI-powered email support that learns from your docs and responds to customers instantly. Built for indie hackers and small SaaS teams who'd rather ship features than answer the same questions.
Great question! You can export your data by going to Settings → Data → Export. Select CSV format and choose which projects to include.
Let me know if you need anything else!
— YourApp Support
Trusted by fast-growing SaaS companies
Everything you need, nothing you don't
No bloated helpdesk features. No complex setup. Just AI that actually answers your customers' emails.
Context-Aware AI
Upload your docs, paste URLs, or add FAQs. Our AI learns your product with a 2M token context window—no complex RAG setup needed.
Custom Domain Email
Use your own domain (support@yourdomain.com) for professional support. No suppai.co visible to your customers. Available on Growth plans and above.
Smart Escalation
When AI can't answer confidently, it escalates to you. Reply from your inbox—the response flows back through Suppai seamlessly.
Stay Informed
Get copies of every conversation, daily digests, and smart alerts. Monitor AI quality and discover what customers are asking about.
Lightning Fast
Average response time under 2 seconds. Your customers get instant help, 24/7, without you lifting a finger.
Conversation Threading
AI maintains context across email threads. Follow-up questions are handled intelligently, just like a real support agent.
Founders love Suppai
Join hundreds of SaaS founders who've reclaimed their time
"Suppai handles 80% of our support emails automatically. I went from spending 2 hours daily on support to maybe 20 minutes reviewing escalations."
"As a solo founder, support was killing my productivity. Suppai gave me my evenings back. The AI responses are surprisingly good—customers often don't realize it's not me."
"We tried Zendesk, Intercom, Freshdesk—all too complex and expensive for our 3-person team. Suppai is exactly what we needed: simple, effective, affordable."
Simple, transparent pricing
No hidden fees. No per-agent pricing. Just pay for what you use.
- Subdomain email only
- 100 pages URL scraping
- 50MB storage
- Email notifications
- Custom domain included
- 100 pages URL scraping
- 50MB storage
- Priority support
- Custom domain included
- 1,000 pages URL scraping
- 1GB storage
- API access
- Custom domain included
- 100 pages URL scraping
- 50MB storage
- Lifetime updates
Need more responses? Add extra at $10 per 100 — they never expire.
Frequently asked questions
Suppai uses a massive 2M token context window to understand your entire knowledge base at once. Simply upload your docs (.md, .txt), paste URLs to your help center, or add FAQ entries manually. Our AI will instantly understand your product and answer customer questions accurately—no complex RAG setup or embeddings required.
When Suppai encounters a question it can't confidently answer, it automatically escalates to you via email. The customer receives a friendly message that their inquiry has been forwarded to a human. You can reply directly from your inbox, and the response flows back through Suppai to the customer.
Yes! Custom domain support is included in Growth, Pro, and Lifetime plans. You can use your own domain like support@yourdomain.com instead of our subdomain. Setup requires adding MX, SPF, and DKIM records to your DNS—we provide step-by-step instructions. Your customers will never see suppai.co anywhere.
You get full visibility into all conversations. By default, you'll receive: a copy of every inbound email with the AI's response, daily digests summarizing activity and top topics, and instant alerts for escalations. You can also enable smart alerts for low-confidence responses or repeat customers. All notification preferences are configurable in your dashboard.
You'll receive a warning at 80% usage. If you exceed your limit, you can purchase additional responses at $10 per 100. These extra responses never expire—they roll over month to month. Your monthly included responses reset each billing cycle.
Yes. All data is encrypted at rest and in transit. We use industry-standard security practices and never train our models on your customer conversations. Your data stays yours.
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